Managed Services for Salesforce CRM and Pardot Automation

Get the most out of your Salesforce Pardot Investment with a team of Certified Martech Experts

Rated 4.9/5 stars on G2 (22 reviews)

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Mike Couch
CEO + Managing Partner
Couch & Associates

From the CEO

"Everyday we continue to design and deliver innovative Salesforce and Pardot solutions to the world’s largest brands with a professional blend of certified technical expertise to optimize your customer experiences, relationships, and success.

With the acquisition of Pardot by Salesforce, it has been more compelling for companies to purchase and implement Pardot. However, we are finding an ever increasing need by businesses to help support them in getting more out of their technology investment.

Our team of leading marketing automation experts, consultants, and strategists allow you to build and leverage your marketing automation platform to meet the complex needs of enterprise. We offer a full breadth approach where we implement, integrate, and optimize your people, processes, and technologies. We always start with a strategy that will work to ensure we help support your teams in meeting your business objectives.

With over 15 years of experience and 150,000 consulting hours across 200 enterprise businesses, we understand your challenges and have the expertise to solve it.

I am proud of the team, relationships, partnerships, and solutions we have built over the years. Below are a few of our award-winning Consultants, which we hope to introduce to you in the near future."

Carey Copeling

Managing Director, Global Services

Tara Bassett

Managing Consultant, Enterprise

Amy Hughes

Managing Consultant, Mid-Market

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Trusted by the World's Largest Brands

Rated 4.9/5 stars on G2 (22 reviews)

"They were extremely knowledgeable, agile, supportive, trusthworthy and collaborative. They truly cared for our business and always provided ideas and solutions that were best for the company, not just for them. You can't go wrong with C&A."

"Amazing partners!"

-Anna Y., Senior Director
"When working with Couch & Associates you have the smartest people who are not just an extension of your team, they are your team. I highly recommend them, especially James to be your partner for marketing strategy planning as well as being the martech expert for your team. Couch and Associates collaborated with our team to understand our business nuances, brainstorm strategies, helped us get cross-functional buy-in and executed technically complicated plans. It terms of operational time savings, one of their strategies saved our company over $1 million per year. Talk about ROI."

"They provide the wow factor."

-Kim S., Director, Lifecycle Marketing
"Couch has a reflexive problem solving mentality. They are truly solution driven in a world where everyone claims to be and few are. They find a way."

"You'll hire them again. I did."

-Chris B., Director of B2B Marketing
"The team is an expert on all things Salesforce. They took the time to gather and understand the project requirements and were keen on providing excellent communication and updates throughout our engagement."

"Great team!"

-Mia C., Marketing Database Analyst
"They were very efficient and organized. Our entire deployment took one month and it has has a significant positive impact on our operational efficiency. The team is very knowledgeable, both technically and strategically, and we look forward to working with them again in the future."

"Excellent Salesforce Partner"

-Executive Sponsor
"The team we worked with are very knowledgeable and technical. They understood our business needs and provided strategic advice that helped us improve our processes. They are also organized and flexible when things needed to be changed."

"Knowledgeable and solution-oriented team."

-Vivien G.,Marketing Operations Specialist
"Couch & Associates have been great at constant touch bases through out each project. They come to the meetings very well prepared so that each meeting is very productive. We typically can make decisions based on the data presented."

"Great experience working with Couch & Associates"

Tina B., Senior Manager, Marketing Operations

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Our Focus

Privacy +
Security

With new compliance laws and regulations such as CCPA, CASL, and EU GDPR targeting large multi-million dollar companies, it is imperative that privacy and security measures are planned and implemented across systems. From Salesforce CRM to Pardot automation and deeper into server environments and marketing operations to ensure that consumers continue to trust their information with you.

Customer Experience

Across our discussions with our enterprise clients, we continue to address the Customer Experience (CX) as being one of the most important goals for business growth, differentiation, and sustainability. As a result, we are one of the very few agencies that develop CX maps that identify customer flow, touch points, and even loopholes where we can improve results.

Integrations + Execution

We all know that beyond Salesforce and Pardot, there are a multitude of systems and applications we use to execute campaigns and measure our strategies. The challenge arises when each system works in its own siloed environment. This is our unique differentiator. We solve this challenge with service experience and certifications across more than just the Salesforce and Pardot platforms.

Training +
Support

One of our goals when working with clients is to empower marketing and sales teams leveraging technology. We understand that is one of your big goals to. Time and time again, enterprise clients have hired us not only for our technological expertise but for how we effectively work in conjunction with your team. Take a look at some of our leadership members below who you will work with directly.