With over 10000 hours of Salesforce projects from our highly technical Implementation Consultants, your CRM solution is customized, integrated, and implemented to meet the specific of needs of your team of front line support services.

Develop stronger quality checks, feedback rounds, and more in-depth coaching sessions with your services team by allowing us to manage the technical management of your Salesforce implementation.

Greater transparency into front line communications

Your customers are critical to the business and we understand that as a services team, you want to make an impact. With a more robust and specific CRM implementation by our experienced consultants, you can make that impact a reality across the organization with greater transparency.

"In terms of operational time savings, one of their strategies saved our company over $1 million per year. Talk about ROI."

Kim S.
Director, Integrated Marketing, Yellow Pages

We deal with the technical. You deal with customers.

Customizing and administering Salesforce is not the best spend of company time and budget as a Services Leader. We will handle all the technical customizations, developments, and improvements in a managed services environment. So you can focus on making a significant positive impact to the business.

"We would not have been able to accomplish a fraction of what we have since our engagements have started. Couch & Associates helped get our integration back up and running with Salesforce - this was critical. They also built our lead scoring, a complex lead management system, a compliance program and several others. We look good because of their hard work."

- Tina B.
Senior Manager, Marketing Operations

Increase cross-collaboration

CRM is a system built to be used across departments and through each step of the implementation we want to ensure that each department is working in alignment to ultimately optimize the customer experience. Over time, your CRM implementation will allow for continuous iterations backed by quantitative results in the form of dashboards and reports.

consulting hours across all projects


hours on Salesforce projects


years experience with Salesforce


successful Salesforce projects

Our Managing Consultants are ready to work together with you on effectively delivering business impact.

Get in touch to how we can help you achieve customer success from one of our Consultants.