Trust your Service Operations in the hands of the world’s No. 1 CRM solution. Customized to meet the specific processes and talents of your services team.
Focus more on cross-department collaboration and we'll manage the technical customizations that is unique to your team. With over 200 Salesforce projects to date, we've spent more time seeing service teams through to success than any other Salesforce consultancy across North America.
Spend less time administering and more time optimizing customer serviceWe understand that it is critical that your CRM works for each and every member of the service team as they are the front-line communications to your customers. We customize your Salesforce solution to alleviate your team's anxiety in logging details and troubleshooting cases at the same time without losing critical details.
"In terms of operational time savings, one of their strategies saved our company over $1 million per year. Talk about ROI."
Director, Integrated Marketing, Yellow Pages
Reports and dashboards that make sense to youYou have your own unique measures of success and KPIs. With close communication, our Consultants listen and provide insight into how to clearly and concisely represent the data and deliver it right to your fingertips.
"They were extremely knowledgeable, agile, supportive, trusthworthy and collaborative. They truly cared for our business and always provided ideas and solutions that were best for the company, not just for them. You can't go wrong with C&A. We've seen huge improvements in acquisition and retention through custom built technology."
Centralize customer information, increase collaboration and accountabilityAccess all critical customer information with ease in a centralized system that is fully integrated with other Service specific products and technologies to increase collaboration, accountability, solved cases, feedback, and quality coaching sessions.
hours on SFDC
successful SFDC implementations