Effective Date: November 24, 2025
At Couch & Associates (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://couch.associates) or engage with our professional services.
1. Information We Collect
We collect information that allows us to provide our consulting and professional services effectively. This includes:
- Personal Information: Name, email address, phone number, job title, and company name provided voluntarily through contact forms or direct communication.
- Technical Data: IP address, browser type, operating system, and browsing behavior on our site (collected via cookies/analytics) to improve site performance.
- Client Data: Information provided strictly for the purpose of fulfilling service contracts or project requirements.
2. How We Use Your Information
We use your data to:
- Provide, operate, and maintain our services.
- Process transactions and manage client accounts.
- Communicate with you, including sending appointment reminders, project updates, and support responses.
- Comply with legal obligations and enforce our terms.
3. SMS and Text Messaging
By providing your mobile phone number to Couch & Associates, you consent to receive text messages (SMS) from us regarding your account, projects, or inquiries. Message frequency varies based on your interaction with our team.
- Opt-Out: You can unsubscribe from SMS communications at any time by replying STOP.
- Help: For assistance, reply HELP or contact us directly.
- Cost: Standard message and data rates may apply.
4. Mobile Information Sharing (10DLC Compliance)
Crucial Compliance Notice: We value your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with trusted third-party service providers (such as cloud hosting, payment processors, or CRM tools) solely for the purpose of operating our business. These providers are bound by confidentiality agreements and are prohibited from using your data for their own marketing purposes.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated “Effective Date.”
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Couch & Associates
Email: hello@couch-associates.com
Website: https://couch.associates
Please review our Terms & Conditions at https://couch.associates/terms-conditions/